Shipping Policy
1. Order Processing
- Orders are typically processed within 1–3 business days after payment confirmation.
- Personalized or customized items may require additional processing time.
2. Shipping Methods & Delivery Time
- Standard shipping is available across the country, with delivery usually within 5–7 business days.
- Expedited shipping options may be available at checkout. Delivery times for express shipping typically range from 2–4 business days.
- Delivery timelines are estimates and may vary due to holidays, courier delays, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated at checkout and may vary based on weight, size, and delivery location.
- Free shipping may be offered for orders above a certain value, as indicated on the website.
4. Order Tracking
- Once your order is shipped, a tracking number will be provided via email.
- You can track your order through the courier’s website to monitor its progress.
5. Shipping Restrictions
- Orders can only be shipped to valid addresses within the country.
- P.O. Box addresses may not be eligible for certain courier services.
6. Lost or Delayed Shipments
- The company is not responsible for delays caused by the courier, weather, or incorrect address provided by the customer.
- If your order is lost or significantly delayed, contact customer support at ratnaasya.in@gmail.com for assistance.
7. Damaged Shipments
- If your order arrives damaged, notify customer support within 48 hours of delivery with photos of the damage.
- Damaged items will be replaced or refunded after verification.