Shipping Policy

1. Order Processing

• Orders are typically processed within 1–3 business days after payment confirmation.
• Personalized or customized items may require additional processing time.

2. Shipping Methods & Delivery Time

• Standard shipping is available across the country, with delivery usually within 5–7 business days.
• Expedited shipping options may be available at checkout. Delivery times for express shipping typically range from 2–4 business days.
• Delivery timelines are estimates and may vary due to holidays, courier delays, or unforeseen circumstances.

3. Shipping Charges

• Shipping charges are calculated at checkout and may vary based on weight, size, and delivery location.
• Free shipping may be offered for orders above a certain value, as indicated on the website.

4. Order Tracking

• Once your order is shipped, a tracking number will be provided via email.
• You can track your order through the courier’s website to monitor its progress.

5. Shipping Restrictions

• Orders can only be shipped to valid addresses within the country.
• P.O. Box addresses may not be eligible for certain courier services.

6. Lost or Delayed Shipments

• The company is not responsible for delays caused by the courier, weather, or incorrect address provided by the customer.
• If your order is lost or significantly delayed, contact customer support at ratnaasya.in@gmail.com for assistance.

7. Damaged Shipments

• If your order arrives damaged, notify customer support within 48 hours of delivery with photos of the damage.
• Damaged items will be replaced or refunded after verification.