Return & Refund Policy

1. Eligibility for Returns

• Returns are accepted within 7 days of receiving the product.
• Only unused, unworn, and undamaged items are eligible for return.
• Items must be returned in their original packaging, including any gift boxes and accessories.
• Earrings and personalized items cannot be returned if they have been worn or customized.

2. Non-Returnable Items

• Items that have been used, altered, or damaged by the customer.
• Clearance or sale items, unless defective.
• Earrings without proper packaging or missing components.

3. Return Process

• To initiate a return, please contact customer support at ratnaasya.in@gmail.com with your order number, product details, and reason for return.
• Once the return is approved, instructions for shipping the product back will be provided.
• Customers are responsible for the return shipping cost, unless the product is defective or incorrect.

4. Refunds

• Refunds will be processed once the returned item is inspected and approved.
• Refunds will be issued via the original payment method within 7–10 business days.
• Shipping charges are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

• Exchanges are subject to product availability.
• Contact customer support with the item you wish to exchange and the desired replacement.
• Additional shipping charges may apply for exchanges.

6. Damaged or Defective Items

• If you receive a damaged or defective item, notify customer support within 48 hours of delivery.
• Include photos of the damage and order details for faster resolution.
• A replacement or full refund will be arranged at no extra cost.

7. Important Notes

• Returns not meeting the above criteria may be rejected.
• The policy is designed to ensure quality and hygiene standards are maintained for all jewelry and gift products.